Background sign post for menu signs.
Background sign post for menu signs.
 
Reid Ranch Guest Survey
 

DIRECTIONS

For each question please select the radio button that best describes your feelings and/or experience while staying at Reid Ranch.  Answers are ordered in columns with the option you select highlighted in bold.  For Example:

  • A) Excellent
  • B) Very Good
  • C) Good
  • D) Just Okay
  • E) Poor
  • F) Not Applicable

All questions are optional, but we appreciate your honest and accurate response to each.  Space is also provided for your comments.  Estimated time to complete this survey: 30 minutes.

CONTACT INFO


OVERALL REID RANCH EXPERIENCE

  1.  Relative to your expectations, was your overall experience at Reid Ranch                                .

  • much better than expected.
  • better than expected.
  • about what was expected.
  • worse than expected.
  • much worse than expected.
  • Don’t know.

  2.  Compared to other camping/group activities, how does the Reid Ranch experience compare?

  • Excellent
  • Very Good
  • Good
  • Just Okay
  • Poor
  • Not Applicable

  3.  Was your overall experience at Reid Ranch, special or unique?

  • Yes
  • No

  4.  Please rate the following regarding your overall experience at Reid Ranch.

You experienced the quality you expected from us.

  • Strongly Agree
  • Agree
  • Neutral
  • Disagree
  • Strongly Disagree
  • Not Applicable

You were provided personalized attention.

  • Strongly Agree
  • Agree
  • Neutral
  • Disagree
  • Strongly Disagree
  • Not Applicable

You have good memories of your experiences.

  • Strongly Agree
  • Agree
  • Neutral
  • Disagree
  • Strongly Disagree
  • Not Applicable

  5.  Please rate Reid Ranch on the following:

Overall atmosphere and environment at Reid Ranch.

  • Excellent
  • Very Good
  • Good
  • Just Okay
  • Poor
  • Not Applicable

Overall upkeep and cleanliness at Reid Ranch.

  • Excellent
  • Very Good
  • Good
  • Just Okay
  • Poor
  • Not Applicable

Friendliness and courtesy of the staff.

  • Excellent
  • Very Good
  • Good
  • Just Okay
  • Poor
  • Not Applicable

Overall appearance of staff at Reid Ranch.

  • Excellent
  • Very Good
  • Good
  • Just Okay
  • Poor
  • Not Applicable

Safety and security at Reid Ranch.

  • Excellent
  • Very Good
  • Good
  • Just Okay
  • Poor
  • Not Applicable

“Hassle-free” visit

  • Excellent
  • Very Good
  • Good
  • Just Okay
  • Poor
  • Not Applicable
Comments on Overall Experience:


REID RANCH STAFF MEMBERS

  6.  Please rate the following regarding the staff at Reid Ranch:

Provided accurate information.

  • Strongly Agree
  • Agree
  • Neutral
  • Disagree
  • Strongly Disagree
  • Not Applicable

Gave you individualized attention.

  • Strongly Agree
  • Agree
  • Neutral
  • Disagree
  • Strongly Disagree
  • Not Applicable

Treated you with respect.

  • Strongly Agree
  • Agree
  • Neutral
  • Disagree
  • Strongly Disagree
  • Not Applicable

Provided consistent service.

  • Strongly Agree
  • Agree
  • Neutral
  • Disagree
  • Strongly Disagree
  • Not Applicable

Truly enjoyed making you happy.

  • Strongly Agree
  • Agree
  • Neutral
  • Disagree
  • Strongly Disagree
  • Not Applicable

Were exceptionally friendly and courteous.

  • Strongly Agree
  • Agree
  • Neutral
  • Disagree
  • Strongly Disagree
  • Not Applicable

  7.  Were there positive/memorable experiences with Reid Ranch Staff?

  • Yes
  • No


ARRIVAL/CHECK-IN AT REID RANCH

  8.  Please rate the following on the arrival and check-in at Reid Ranch:

Overall experience of arrival and check-in.

  • Excellent
  • Very Good
  • Good
  • Just Okay
  • Poor
  • Not Applicable

Usefulness of information provided at check-in.

  • Excellent
  • Very Good
  • Good
  • Just Okay
  • Poor
  • Not Applicable

Ability to handle special requests.

  • Excellent
  • Very Good
  • Good
  • Just Okay
  • Poor
  • Not Applicable

Friendliness and courtesy of staff.

  • Excellent
  • Very Good
  • Good
  • Just Okay
  • Poor
  • Not Applicable


ROOM AT REID RANCH

  9.  Please rate the following on your room at Reid Ranch:

Overall room experience.

  • Excellent
  • Very Good
  • Good
  • Just Okay
  • Poor
  • Not Applicable

Cleanliness of room on first entering.

  • Excellent
  • Very Good
  • Good
  • Just Okay
  • Poor
  • Not Applicable

Service of room during stay.

  • Excellent
  • Very Good
  • Good
  • Just Okay
  • Poor
  • Not Applicable

Response of staff to your specific requests.

  • Excellent
  • Very Good
  • Good
  • Just Okay
  • Poor
  • Not Applicable

Friendliness and courtesy of staff.

  • Excellent
  • Very Good
  • Good
  • Just Okay
  • Poor
  • Not Applicable


RECREATION AT REID RANCH

10.  Please rate the following on recreation at Reid Ranch:

Overall recreation experience.

  • Excellent
  • Very Good
  • Good
  • Just Okay
  • Poor
  • Not Applicable

Horseback riding.

  • Excellent
  • Very Good
  • Good
  • Just Okay
  • Poor
  • Not Applicable

Swimming pool experience.

  • Excellent
  • Very Good
  • Good
  • Just Okay
  • Poor
  • Not Applicable

Boating experience.

  • Excellent
  • Very Good
  • Good
  • Just Okay
  • Poor
  • Not Applicable

Mountain biking experience.

  • Excellent
  • Very Good
  • Good
  • Just Okay
  • Poor
  • Not Applicable

Availability of recreational equipment.

  • Excellent
  • Very Good
  • Good
  • Just Okay
  • Poor
  • Not Applicable

Friendliness and courtesy of staff.

  • Excellent
  • Very Good
  • Good
  • Just Okay
  • Poor
  • Not Applicable


DINING EXPERIENCE AT REID RANCH

11.  Please rate the following aspects of dining at Reid Ranch:

Overall dining experience at Reid Ranch.

  • Excellent
  • Very Good
  • Good
  • Just Okay
  • Poor
  • Not Applicable

Food quality.

  • Excellent
  • Very Good
  • Good
  • Just Okay
  • Poor
  • Not Applicable

Friendliness and courtesy of food staff.

  • Excellent
  • Very Good
  • Good
  • Just Okay
  • Poor
  • Not Applicable


SHOPPING AT REID RANCH

12.  Did you purchase merchandise at the Trading Post or Souvenir Shop?

  • Yes
  • No

13.  If yes, please rate the following:

Friendliness and courtesy of merchandise staff at the Reid Ranch Trading Post and/or Souvenir Shop.

  • Excellent
  • Very Good
  • Good
  • Just Okay
  • Poor
  • Not Applicable

Quality of merchandise at the Trading Post and/or Souvenir Shop.

  • Excellent
  • Very Good
  • Good
  • Just Okay
  • Poor
  • Not Applicable

Value of merchandise for what you paid.

  • Excellent
  • Very Good
  • Good
  • Just Okay
  • Poor
  • Not Applicable


PRICE / VALUE

14.  On a scale of 1 to 10, how would your rate your overall experience at Reid Ranch based upon the price paid for quality and value received?

Poor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Excellent

  • 1 Poor
  • 2 ...
  • 3 ...
  • 4 ...
  • 5 ...
  • 6 ...
  • 7 ...
  • 8 ...
  • 9 ...
  • 10 Excellent


RETURN / RECOMMEND

15.  Would you recommend Reid Ranch?

  • Definitely
  • Probably
  • Undecided
  • Probably Not
  • Definitely Not
  • Not Applicable

16.  Would you return to the Reid Ranch in the next five years?

  • Definitely
  • Probably
  • Undecided
  • Probably Not
  • Definitely Not
  • Not Applicable


PROBLEM / RESOLUTION

17.  Did you have any problems or difficulties at the Reid Ranch?

  • Yes
  • No

18.  If yes, did you tell anyone about the problem?

  • Yes
  • No

19.  If yes, how would you rate the manner in which it was handled?

  • Excellent
  • Very Good
  • Good
  • Just Okay
  • Poor
  • Not Applicable
If you answered Yes to 17, please describe the problem and the manner in which it was handled:


DEMOGRAPHICS

20.  How many people were in your group?

  • 1-29
  • 30-59
  • 60 or more

21.  Was this the first trip you have ever made to the Reid Ranch?

  • Yes
  • No

22.  How many nights did you stay at Reid Ranch?

  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7

23.  What was the primary purpose for your trip?

  • Youth/Church Group
  • Family Group/Reunion
  • Business Group
  • Seminar
  • Convention
  • Other


REVIEWS

Please describe a special, unique, or memorable experience at Reid Ranch or with the staff:
How might the Ranch improve your future adventure?
 
May we quote you?
  • Yes
  • No