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Reid Ranch Guest Survey
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DIRECTIONS

For each question please select the radio button that best describes your feelings and/or experience while staying at Reid Ranch.  Answers are ordered in columns with the option you select highlighted in bold.  For Example:

  • A) Excellent
  • B) Very Good
  • C) Good
  • D) Just Okay
  • E) Poor
  • F) Not Applicable

All questions are optional, but we appreciate your honest and accurate response to each.  Space is also provided for your comments.  Estimated time to complete this survey: 30 minutes.

CONTACT INFO


OVERALL REID RANCH EXPERIENCE

  1.  Relative to your expectations, was your overall experience at Reid Ranch                                .

  • much better than expected.
  • better than expected.
  • about what was expected.
  • worse than expected.
  • much worse than expected.
  • Don’t know.

  2.  Compared to other camping/group activities, how does the Reid Ranch experience compare?

  • Excellent
  • Very Good
  • Good
  • Just Okay
  • Poor
  • Not Applicable

  3.  Was your overall experience at Reid Ranch, special or unique?

  • Yes
  • No

  4.  Please rate the following regarding your overall experience at Reid Ranch.

You experienced the quality you expected from us.

  • Strongly Agree
  • Agree
  • Neutral
  • Disagree
  • Strongly Disagree
  • Not Applicable

You were provided personalized attention.

  • Strongly Agree
  • Agree
  • Neutral
  • Disagree
  • Strongly Disagree
  • Not Applicable

You have good memories of your experiences.

  • Strongly Agree
  • Agree
  • Neutral
  • Disagree
  • Strongly Disagree
  • Not Applicable

  5.  Please rate Reid Ranch on the following:

Overall atmosphere and environment at Reid Ranch.

  • Excellent
  • Very Good
  • Good
  • Just Okay
  • Poor
  • Not Applicable

Overall upkeep and cleanliness at Reid Ranch.

  • Excellent
  • Very Good
  • Good
  • Just Okay
  • Poor
  • Not Applicable

Friendliness and courtesy of the staff.

  • Excellent
  • Very Good
  • Good
  • Just Okay
  • Poor
  • Not Applicable

Overall appearance of staff at Reid Ranch.

  • Excellent
  • Very Good
  • Good
  • Just Okay
  • Poor
  • Not Applicable

Safety and security at Reid Ranch.

  • Excellent
  • Very Good
  • Good
  • Just Okay
  • Poor
  • Not Applicable

“Hassle-free” visit

  • Excellent
  • Very Good
  • Good
  • Just Okay
  • Poor
  • Not Applicable
Comments on Overall Experience:


REID RANCH STAFF MEMBERS

  6.  Please rate the following regarding the staff at Reid Ranch:

Provided accurate information.

  • Strongly Agree
  • Agree
  • Neutral
  • Disagree
  • Strongly Disagree
  • Not Applicable

Gave you individualized attention.

  • Strongly Agree
  • Agree
  • Neutral
  • Disagree
  • Strongly Disagree
  • Not Applicable

Treated you with respect.

  • Strongly Agree
  • Agree
  • Neutral
  • Disagree
  • Strongly Disagree
  • Not Applicable

Provided consistent service.

  • Strongly Agree
  • Agree
  • Neutral
  • Disagree
  • Strongly Disagree
  • Not Applicable

Truly enjoyed making you happy.

  • Strongly Agree
  • Agree
  • Neutral
  • Disagree
  • Strongly Disagree
  • Not Applicable

Were exceptionally friendly and courteous.

  • Strongly Agree
  • Agree
  • Neutral
  • Disagree
  • Strongly Disagree
  • Not Applicable

  7.  Were there positive/memorable experiences with Reid Ranch Staff?

  • Yes
  • No


ARRIVAL/CHECK-IN AT REID RANCH

  8.  Please rate the following on the arrival and check-in at Reid Ranch:

Overall experience of arrival and check-in.

  • Excellent
  • Very Good
  • Good
  • Just Okay
  • Poor
  • Not Applicable

Usefulness of information provided at check-in.

  • Excellent
  • Very Good
  • Good
  • Just Okay
  • Poor
  • Not Applicable

Ability to handle special requests.

  • Excellent
  • Very Good
  • Good
  • Just Okay
  • Poor
  • Not Applicable

Friendliness and courtesy of staff.

  • Excellent
  • Very Good
  • Good
  • Just Okay
  • Poor
  • Not Applicable


ROOM AT REID RANCH

  9.  Please rate the following on your room at Reid Ranch:

Overall room experience.

  • Excellent
  • Very Good
  • Good
  • Just Okay
  • Poor
  • Not Applicable

Cleanliness of room on first entering.

  • Excellent
  • Very Good
  • Good
  • Just Okay
  • Poor
  • Not Applicable

Service of room during stay.

  • Excellent
  • Very Good
  • Good
  • Just Okay
  • Poor
  • Not Applicable

Response of staff to your specific requests.

  • Excellent
  • Very Good
  • Good
  • Just Okay
  • Poor
  • Not Applicable

Friendliness and courtesy of staff.

  • Excellent
  • Very Good
  • Good
  • Just Okay
  • Poor
  • Not Applicable


RECREATION AT REID RANCH

10.  Please rate the following on recreation at Reid Ranch:

Overall recreation experience.

  • Excellent
  • Very Good
  • Good
  • Just Okay
  • Poor
  • Not Applicable

Horseback riding.

  • Excellent
  • Very Good
  • Good
  • Just Okay
  • Poor
  • Not Applicable

Swimming pool experience.

  • Excellent
  • Very Good
  • Good
  • Just Okay
  • Poor
  • Not Applicable

Boating experience.

  • Excellent
  • Very Good
  • Good
  • Just Okay
  • Poor
  • Not Applicable

Mountain biking experience.

  • Excellent
  • Very Good
  • Good
  • Just Okay
  • Poor
  • Not Applicable

Availability of recreational equipment.

  • Excellent
  • Very Good
  • Good
  • Just Okay
  • Poor
  • Not Applicable

Friendliness and courtesy of staff.

  • Excellent
  • Very Good
  • Good
  • Just Okay
  • Poor
  • Not Applicable


DINING EXPERIENCE AT REID RANCH

11.  Please rate the following aspects of dining at Reid Ranch:

Overall dining experience at Reid Ranch.

  • Excellent
  • Very Good
  • Good
  • Just Okay
  • Poor
  • Not Applicable

Food quality.

  • Excellent
  • Very Good
  • Good
  • Just Okay
  • Poor
  • Not Applicable

Friendliness and courtesy of food staff.

  • Excellent
  • Very Good
  • Good
  • Just Okay
  • Poor
  • Not Applicable


SHOPPING AT REID RANCH

12.  Did you purchase merchandise at the Trading Post or Souvenir Shop?

  • Yes
  • No

13.  If yes, please rate the following:

Friendliness and courtesy of merchandise staff at the Reid Ranch Trading Post and/or Souvenir Shop.

  • Excellent
  • Very Good
  • Good
  • Just Okay
  • Poor
  • Not Applicable

Quality of merchandise at the Trading Post and/or Souvenir Shop.

  • Excellent
  • Very Good
  • Good
  • Just Okay
  • Poor
  • Not Applicable

Value of merchandise for what you paid.

  • Excellent
  • Very Good
  • Good
  • Just Okay
  • Poor
  • Not Applicable


PRICE / VALUE

14.  On a scale of 1 to 10, how would your rate your overall experience at Reid Ranch based upon the price paid for quality and value received?

Poor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Excellent

  • 1 Poor
  • 2 ...
  • 3 ...
  • 4 ...
  • 5 ...
  • 6 ...
  • 7 ...
  • 8 ...
  • 9 ...
  • 10 Excellent


RETURN / RECOMMEND

15.  Would you recommend Reid Ranch?

  • Definitely
  • Probably
  • Undecided
  • Probably Not
  • Definitely Not
  • Not Applicable

16.  Would you return to the Reid Ranch in the next five years?

  • Definitely
  • Probably
  • Undecided
  • Probably Not
  • Definitely Not
  • Not Applicable


PROBLEM / RESOLUTION

17.  Did you have any problems or difficulties at the Reid Ranch?

  • Yes
  • No

18.  If yes, did you tell anyone about the problem?

  • Yes
  • No

19.  If yes, how would you rate the manner in which it was handled?

  • Excellent
  • Very Good
  • Good
  • Just Okay
  • Poor
  • Not Applicable
If you answered Yes to 17, please describe the problem and the manner in which it was handled:


DEMOGRAPHICS

20.  How many people were in your group?

  • 1-29
  • 30-59
  • 60 or more

21.  Was this the first trip you have ever made to the Reid Ranch?

  • Yes
  • No

22.  How many nights did you stay at Reid Ranch?

  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7

23.  What was the primary purpose for your trip?

  • Youth/Church Group
  • Family Group/Reunion
  • Business Group
  • Seminar
  • Convention
  • Other


REVIEWS

Please describe a special, unique, or memorable experience at Reid Ranch or with the staff:
How might the Ranch improve your future adventure?
 
May we quote you?
  • Yes
  • No